Shipping policy

Please let us know if you need special consideration for your shipment, including notes, cards, or customizations. 

 

International Orders:

Shipping calculated at checkout. You will be responsible for paying a VAT tax once the product arrives in your country. You must provide your phone and email so that the shipping carrier can contact you. Unfortunately it is not always possible to predict the VAT tax amount prior to shipping. We are not responsible for packages that fail to arrive due to unpaid VAT taxes and refunds are not issued in these events, so please stay on top of it! :)

 

Damaged Shipments:

On rare occasions, one or more products in an Order may be damaged while in transit in possession of our shipping partners. If one or more of your product(s) arrives damaged, please send detailed, clearly visible photos of the damage including images of the packaging to Mark@Samsonovich.com. In cases where one or more product(s) is materially damaged, Samsonovich may elect to restore or replace the damaged product(s) in Samsonovich’s sole discretion following a review of the photos submitted (“Damage Review”). If requesting a Damage Review, you expressly acknowledge and agree to the following: 1) photos of damaged areas of product(s) must be clearly visible and submitted in .jpeg or .png format; 2) photos of damage must be received by Samsonovich no fewer than seventy-two (72) hours following the indicated delivery date of the applicable Order by the shipping provider responsible for delivering the Order; 3) photos of the damage must have been taken immediately following receipt of the product(s), and the product(s) must not have been hung, placed or otherwise installed prior to photos of the damage being taken; 4) a Damage Review requires a minimum of thirty (30) business days to complete, and Samsonovich may elect to replace or repair the damaged product in its sole discretion; and 5) the delivery of a replacement product, if any, will be subject to then existing manufacturing capacity, inventory, availability and shipping timing, and you may be responsible for payment of return shipping in the event that Spoils elects to repair or replace the product(s).